Skills & Competencies for Total Quality Manager
Total Quality Manager job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Total Quality Manager
Manages the implementation, administration and measurement of total quality management programs, including Six Sigma initiatives.
JOB RESPONSIBILITIES for Total Quality Manager
Leads teams to provide training, tools, and logistical assistance for quality initiatives. Oversees development of new testing tools, and measurement methods and systems to ensure products and services meet quality standards.
Total Quality Manager SALARY RANGE
BASE 50%
$136,340
TOTAL 50%
$148,997
Job Level
M02
Job Code
RD14000148
Education/Degree
Bachelor's Degree
Reports To
Senior Manager
Total Quality Manager Skills and Competencies List
10 general skills or competencies (Job family competencies) for Total Quality Manager
1
Job Family Competencies –
Training and Development
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Compiles a list of risks and challenges in the training and development process.
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Level 2 Behaviors
(Light Experience)
Collects training feedbacks and prepares evaluation reports regarding learning outcomes.
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Level 3 Behaviors
(Moderate Experience)
Assesses training needs to develop a curriculum in support of employee skill development.
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Level 4 Behaviors
(Extensive Experience)
Creates the strategy and oversees the design, development and delivery of training programs to ensure compliance with regulations.
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Level 5 Behaviors
(Mastery)
Champions the adoption of assessment instruments to evaluate learning outcomes.
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2
Job Family Competencies –
Change Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes the change management basic principles and concepts.
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Level 2 Behaviors
(Light Experience)
Assists in the implementation of change management to identify process gaps.
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Level 3 Behaviors
(Moderate Experience)
Communicates procedural changes to prevent substantial delays in implementation.
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Level 4 Behaviors
(Extensive Experience)
Evaluates significant change activities to prevent crises and unfavorable events.
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Level 5 Behaviors
(Mastery)
Constructs a plan to provide strategic change management throughout the development lifecycle.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
14 soft skills or competencies (core competencies) for Total Quality Manager
1
Core Competencies –
Knowledge of Organization
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Describes how one's roles and responsibilities contribute to organizational success.
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Level 2 Behaviors
(Light Experience)
Discusses the roles and responsibilities of own business unit.
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Level 3 Behaviors
(Moderate Experience)
Aligns own department's plans with the enterprise mission and vision.
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Level 4 Behaviors
(Extensive Experience)
Advises on how to solve problems using proper organizational channels.
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Level 5 Behaviors
(Mastery)
Drives the adoption of the latest technologies and tools to transform our business.
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2
Core Competencies –
Business Process Improvement
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites basic business process improvement techniques and processes.
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Level 2 Behaviors
(Light Experience)
Assists in preparing flow charts to visualize each step in the new workflow.
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Level 3 Behaviors
(Moderate Experience)
Consults in the identification and resolution of process issues.
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Level 4 Behaviors
(Extensive Experience)
Deploys cost-effective and time-efficient solutions to business process issues.
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Level 5 Behaviors
(Mastery)
Designs various tools to be used for the business process improvement efforts.
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3
Total Quality Manager
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Total Quality Manager
Proficiency Level - 4
5
Competency for -
Total Quality Manager
Proficiency Level - 5
Summary of Total Quality Manager skills and competencies
There are 0 hard skills for Total Quality Manager.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
10 general skills for Total Quality Manager, Training and Development, Change Management, KaiZen, etc.
14 soft skills for Total Quality Manager, Knowledge of Organization, Business Process Improvement, Budgeting, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Total Quality Manager, he or she needs to be skilled in Knowledge of Organization, be skilled in Business Process Improvement, and be proficient in Budgeting.
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